Customer Service

Back-orders Policy:

Although we do our best to keep products in stock and ready to ship sudden increased demand for a product may cause us to run out of stock. If we are out of stock on any item at the time of shipment we will notify you, ship all products that are in stock as soon as possible and ship the remaining products as they become available without additional shipping cost to you.

Inspect for Shipping Damages:

Immediately upon arrival, check your merchandise for any damage that may have occurred during shipping. Even if the box the merchandise was shipped in appears to be in perfect condition, open the box and inspect the merchandise. Cardboard springs back into shape easier than galvanized metal. The boxes may appear damage free, but the merchandise could be damaged. Remember, the longer you wait to inspect your merchandise, the more difficult it becomes to file a claim with the shipper.

If Your Items Are Damaged:

If your merchandise is damaged, refuse the delivery or sign for it as DAMAGED. If you accept damaged merchandise without signing for it as damaged merchandise, you could be charged for shipping. So please write the words “DAMAGED MERCHANDISE" on your shipping receipt and the receipt the shipper takes with him/her. If your merchandise was shipped by FedEx, UPS or RPS, please contact our Customer Service Office immediately at 715-356-4600. We will contact our carrier, and report the damage. A representative may come out to your home or business to inspect the damage. Do not use the damaged merchandise. Keep the merchandise in the original carton, new and unused. If your merchandise was shipped to you by a MOTOR FREIGHT LINE, sign for the merchandise as damaged. It must be noted on the freight receipt. If you are unable to inspect for damage at the time of delivery, you must contact the truck line within two days from the date it was delivered and arrange for an inspection. It is also very important to contact our Customer Service Office at 715-356-4600, and report the damage. Do not use the merchandise, and keep it in the original carton, new and unused.Custom Made Products

Custom Products Policy:

A great deal of extra time, planning and cost go into making custom products that are built for specific customer needs. Because of these extra costs all custom products are non returnable and must be paid for in advance before the product is manufactured. Custom products cannot be modified, cancelled or refunded after production has been started.go into making custom products that are built for specific customer needs. If your custom product is damaged during shipping please notify us immediately so we can file a claim with the shipping company.

Returns / Exchanges Policy:

All unused items may be returned for a full refund or credit within 30 days (excludes custom made products). If you plan to return or exchange a product please call us at 800-272-8727 or email us at trapem@livetrap.com to schedule a return. For your convenience we can provide a return label or schedule a FedEx pickup. When using a return label, drop off your package at a FedEx location. If the product needs to be picked up there will be a convenience fee charge of $15.00. All shipping charges and return shipping costs are non-refundable and will be deducted from the refund or credit. Used items are not returnable. Custom made items are non returnable.

Deliveries That Are Refused:

Customers that refuse delivery of damage free merchandise will have the merchandise credited back to their account, minus the shipping cost of the merchandise and a 20% handling and restocking charge.

PAYMENT TERMS

All open accounts are billed Net 30 days from the date the merchandise was shipped and invoiced. If payment is not received within 30 days, interest of 1½% per month will be applied to the balance. This is an annual percentage rate of 18%. All accounts must be paid in full, including interest, to maintain established credit. For questions, please contact Customer Service at 715-356-4600.

ADDRESS AND PHONE NUMBERS

Mailing Address: PO Box 155, Hazelhurst, WI 54531

Physical Address: 6151 US Highway 51, Hazelhurst, WI 54531

Customer Service Number: 1-715-356-4600

Toll Free Order Number: 1-800-272-8727

24 Hour Fax: 1-715-356-4611

Email: trapem@livetrap.com